Our delivery terms
We want our all customers to have convenient, clear and accurate RichyBoost™ product shipping and delivery experience. We aim to do that by effectively following our order processing steps, and practicing clear and transparent communication between delivery providers and customer, and vice versa.
Delays or issues
Processing time
Order processing
What happens if a package is lost, stolen, or delayed?
It will take maximum 1 day to pack and ship an order.
Orders placed before 12pm Monday-Friday are processed the same day. Orders after 12pm are processed the next working day.
Orders placed after 12pm on Friday or over the weekend will be processed on Monday.
Lost parcels: If tracking has not updated for 7 consecutive working days, please notify us. Once verified as lost by the carrier, we will arrange a replacement or refund. (Note- UK couriers usually require 7-10 working days waiting period before officially marking a parcel as lost).
Stolen parcels: We are not responsible for parcels lost or stolen after a confirmed delivery scan (including items left in a safe place or with a neighbour upon your request).
Delayed deliveries: Estimated delivery dates are not guaranteed. We are not liable for delays caused by carrier disruptions, weather, or incorrect delivery details.